Refund policy
1. Return Eligibility Rules
Customers may submit return or refund applications within 30 calendar days counting from the order delivery date. All returned products must remain unused, unwashed, free of stains and wear damage, with original hang tags, complete factory packaging and all matching accessories kept intact.
The following product categories are non-returnable and non-refundable under normal circumstances:
- Products marked as Final Sale at checkout
- Customized and personalized made-to-order items
- Intimate apparel and hygiene-sensitive goods due to sanitation requirements
2. Return Authorization Process
You need to apply for a unique Return Authorization (RA) number through official support channels before sending items back. Return parcels without a valid RA code will be rejected directly without refund processing.
When submitting a return request, please provide your order ID, product details and specific return reason; attach defect photos if the goods are damaged. Our customer service team will reply to your application within 2–4 business days.
Official Contact & Return Warehouse Information
Support Email: cirrus_avatars_0o@icloud.com
US Support Hotline: +1 (281)-290-0036
Fulfillment & Return Warehouse Address: 22406 Barrell Springs Ln
Important Disclaimer: This address only serves as a logistics warehouse for outbound order delivery and returned goods processing. It is not our legally registered business address, corporate office or walk-in retail store. On-site visits, self-pickup and offline face-to-face consultations are not supported at this location.
3. Return Shipping Cost Allocation
- Returns caused by store faults (product defects, wrong items delivered, missing accessories): We bear all return shipping fees and provide free prepaid shipping labels.
- Returns for personal reasons (unsuitable size, style dissatisfaction, change of mind): Customers need to cover all return shipping costs independently. The original shipping fee paid at checkout is non-refundable.
4. Refund Processing Timeline
After our warehouse receives returned items and completes inspection to confirm they meet return conditions:
- Refunds will be issued to your original payment account within 5–7 business days.
- The actual arrival time of funds depends on the settlement efficiency of your bank or payment platform, which is beyond our control.
- If returned items have damaged packaging, removed tags or obvious usage traces, we will only approve partial refund or reject the return application entirely.
5. Product Exchange Instructions
If you need to exchange products for other sizes, colors or variants, please clearly state your exchange demands in the support email. All shipping cost clauses above apply equally to exchange orders.
6. Handling for Damaged / Misdelivered Goods
If you receive defective, broken or incorrectly shipped items, please contact our support team within 7 calendar days after delivery and provide clear photo or video proof. After verification, we will arrange free replacement or full refund for you.