Shipping policy

1. Order Processing & Shipping Origin

All orders are shipped from our warehouse located in the United States.

Orders will be processed within 1–3 business days after payment confirmation (business days: Monday to Friday, excluding U.S. federal holidays).

Orders placed on weekends or public holidays will start processing on the next working day. Processing time may be slightly extended during major promotional events due to higher order volume.

2. Global Delivery Coverage

We provide worldwide shipping service, covering Australia, Austria, Belgium and 233 other countries and regions around the globe.

3. Shipping Rates & Transit Time

Express Shipping

  • Estimated transit time: 3–5 business days
  • Flat shipping fee: $15.00

Standard Shipping

  1. Order subtotal: $0.00 – $48.99
    • Transit time: 5–8 business days
    • Shipping fee: $7.99
  2. Order subtotal: $49.99 and above
    • Transit time: 5–8 business days
    • Shipping service: Free Standard Shipping
The final shipping cost will be automatically calculated at checkout based on your delivery address and order amount.

4. Parcel Tracking Notice

Once your order departs the warehouse, we will send an automated email including the tracking number to your registered email address for you to check real-time logistics status.

5. Cross-Border Customs Responsibilities

For shipments delivered to destinations outside the United States, the buyer shall bear all import duties, customs tariffs, clearance fees and relevant local taxes charged by destination customs authorities. We are not liable for delivery delays caused by routine customs inspection and clearance procedures.

6. Undeliverable Package Rules

If a parcel is returned to our warehouse due to incorrect shipping address, recipient refusal of delivery or prolonged non-collection, all reshipping and return logistics expenses shall be paid by the buyer. We take no responsibility for delivery failures caused by inaccurate address and contact information provided by customers.

7. Claim Rules for Lost & Damaged Parcels

If your parcel is confirmed lost, severely delayed or items arrive damaged, please submit a formal claim to customer support within 48 hours after the latest tracking update. Our team will coordinate with logistics carriers to follow up on solutions.

8. Official Contact & Warehouse Details

Support Email: cirrus_avatars_0o@icloud.com

US Support Hotline: +1 (281)-290-0036

Fulfillment & Return Warehouse Address: 22406 Barrell Springs Ln

Important Disclaimer: This address is only a logistics warehouse for outbound shipment and return processing. It is not our legally registered business address, corporate office or walk-in retail store. On-site visits, self-pickup and offline consultations are not accepted here.